Privacy Policy.

BEFORE USING THIS SITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

LIVIT Health & Nutrition Counselling (“LIVIT”) is dedicated to maintaining the confidentiality and security of all Personal Information collected in accordance with applicable law. The purpose of this Privacy Policy (the "Policy") is to outline how LIVIT collects, uses, discloses, and manages the Personal Information of clients and visitors to the Website (www.livithealthandnutrition.ca or, the "Site"). "Personal Information" refers to information about an identifiable individual, including their name and email address, but not business contact information used to contact individuals in their professional capacity. LIVIT regularly reviews this Policy to ensure data privacy compliance and to reflect legislative reforms.

Eligibility:

The Site is intended for Canadian residents who have reached the age of majority in their jurisdiction and can legally form binding contracts under applicable law.

What If I do not agree with this Privacy Policy?

If you do not agree to the data processing outlined in this Policy, please refrain from submitting any personal data and discontinue using the Website.

Sharing and Disclosure of Personal Information:

Your Personal Information will not be shared, traded, rented, sold, or transferred without your consent, unless otherwise specified in this document.

Collection and use of Personal Information:

LIVIT typically collects, uses, discloses, and stores Personal Information as part of its business activities, including to facilitate targeted marketing initiatives. To aid with online bookings, LIVIT may employ third-party online services that comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and may provide these service providers with client identifying information. Such third-party service providers may be located outside of Canada. Personal Information may be collected when an individual visits our website, creates an account, requests an appointment through our online booking service provider, signs up for LIVIT alerts and/or newsletters, participates in an online course, or contacts us with a comment, question, or complaint.

Sending Information Over the Internet:

We store your personal data on servers hosted by us or our internet service providers. While we take measures to protect your personal data, please note that transmitting information over the internet is not entirely secure and is at your own risk.

By accepting Canada's Anti-Spam Legislation (CASL), you expressly agree to receive electronic messages from LIVIT, such as emails and social media notifications, providing information on our services, newsletters, updates, alerts, and other publications. This consent remains in effect even after our business relationship has ended. You may withdraw your consent or modify your preferences for the types of electronic messages you receive from us at any time by contacting us or using the unsubscribe feature included in our electronic messages.

Data Collected for Client Account:

Certain features of the Website can be visited and browsed without the need to register or create an account. However, to access our client services, you must create an account on our electronic charting system. During account creation, we collect your first and last name, email address, phone number, physical address, and a password of your choice. We may use this information to contact you about your upcoming appointment or enrollment in an online course. Your personal and medical information collected during our sessions will be stored in compliance with PIPEDA.

Cookies:

A cookie is a small file that is sent from a web server to a web browser when the browser visits the server's site. We use cookies to obtain information about your general internet usage, which helps us improve our Site and provide a more personalized service. Cookies allow us to remember your login for online booking, recognize you when you return to our site, track web traffic on an aggregate basis, track campaigns, and keep session information such as your last search. You can choose to refuse cookies by adjusting your browser settings, but this may limit your use of our Site.

Credit Card Information:

LIVIT does not collect or retain credit card information. The processing of all payments is via E-transfer or is outsourced to our third party service provider, Stripe. You should read and understand the privacy policy of any third party service provider.

Signing up for Communication:

If you wish to receive updates on nutrition and health-related information or other newsletters from us, you may sign up to do so. When you sign up, we collect information such as your name and email address, which we use to send you the requested communications. You may opt-out of receiving these communications from us by following the opt-out or "unsubscribe" instructions provided in your email, or by contacting us as outlined below.

Surveys:

Occasionally, we may invite you to take part in one of our surveys. Any data we collect from our surveys is analyzed in a non-personally identifiable, aggregated form. We use this data to gain insight into our clients' needs and preferences, as well as to enhance our services and Website.

Customer Service:

If you contact us with a comment, question, or complaint, we may request identifying information such as your name, email address, phone number, and address. We may also collect additional information necessary to promptly address your inquiry or concern. We may retain this information to improve our customer service, events, promotions, and product and service offerings, as well as to provide assistance in the future.

Where Information is Held and Accessible From:

Your Personal Information may be shared with LIVIT affiliates or third-party service providers who assist us with our services or provide services on our behalf. This may include service providers who host our website, send emails, or operate certain features of our website. Your Personal Information may be processed and maintained by these third-party service providers and affiliates in Canada or foreign countries. We ensure that our service providers are provided only with the necessary information to perform their designated functions, and we do not allow them to use or disclose Personal Information or other information collected by LIVIT for their own marketing purposes.

Legal Requirements:

LIVIT and its domestic or foreign affiliates, as well as third-party administrators or processors, may disclose your Personal Information in response to a lawful search warrant, valid inquiry, or order, including lawful access by Canadian, US, or other foreign governmental authorities, courts, or law enforcement agencies. We may also disclose Personal Information to other organizations in the event of an investigation of a breach of agreement or contravention of law, or for the purpose of detecting, suppressing, or preventing fraud, or as otherwise required or permitted by applicable Canadian, US, or other laws. Additionally, we may disclose Personal Information or other collected information where necessary for the establishment, exercise, or defense of legal claims, to detect, suppress, or prevent fraud, and to investigate or prevent actual or suspected loss or harm to individuals or property.

Retention:

LIVIT will keep your Personal Information only for as long as it is necessary to achieve the purposes for which the data was collected or as required by valid legal or business requirements. The information collected is used to improve LIVIT's services and offerings, and to provide a better customer experience. All collected information is processed for relevance and stored in an aggregated form where personal identifiers are removed. Once the collected data is no longer necessary for LIVIT, it is permanently deleted.

Accuracy:

LIVIT takes reasonable measures to ensure that the Personal Information it holds is accurate and up-to-date, and to fulfill its purposes. If you believe that your Personal Information is inaccurate or incomplete, you may make a request for correction, which will be processed in accordance with applicable legislation and good record-keeping practices. It is your responsibility to ensure that the information you provide to us is accurate, complete, and current.

Safeguards and Data Security:

LIVIT takes reasonable steps to ensure the security and protection of Personal Information from unauthorized access, disclosure, use, or modification. This includes measures to prevent loss, theft, or damage to Personal Information. LIVIT employs policies, procedures, and technologies to maintain the security of Personal Information and other information collected from the point of collection to the point of destruction. The level of security measures implemented is appropriate to the sensitivity of the stored data. While LIVIT strives to protect Personal Information, it cannot guarantee that data loss, misuse, or unauthorized access will never occur. If you receive an electronic communication that appears to be from LIVIT and you have any concerns or questions, please contact us at livitinfo23@gmail.com.We appreciate hearing about incidents of spam, improper use, or pirating of domain names and email addresses to provide you with the best service.

Individual Access and Correction:

You have the right to review, update, and correct any inaccuracies in your Personal Information and other information that we have under our custody and control, subject to certain exceptions mandated by law. You can access certain information by logging into your account on our Website at www.livithealthandnutrition.ca. If you need to access, update, or correct any Personal Information that is not available through your account, you must submit a written request to our LIVIT Manager at audrey@livithealthandnutrition.ca. To ensure the protection of your Personal Information, we may require additional information from you to verify your identity before granting access to your Personal Information or other information.

Exclusive Jurisdiction:

The laws of the Province of British Columbia and the Federal laws applicable in the Province of British Columbia shall govern this Privacy Policy and any matters related to your use of this Site, directly or indirectly. Any disputes arising from this agreement shall be resolved in the courts located in the Province of British Columbia, except that LIVIT may seek injunctions and remedies in other jurisdictions to stop ongoing breaches of this agreement.

Recourses Available:

To report any complaints, questions, or concerns about how LIVIT, its affiliates, or service providers handle your Personal Information, please contact the LIVIT Manager at audrey@livithealthandnutrition.ca. Your feedback will be addressed at our earliest availability.

Changes to the Privacy Policy:

The Privacy Policy may be subject to periodic updates to reflect any changes in our information practices. The updated version will be made available on the website. It is highly recommended that you check this Privacy Policy frequently to stay informed about our information practices.

Contact Information:

Questions concerns or comments about the Site, Services, or Terms and Conditions can be sent to:

livitinfo23@gmail.com

Questions, concerns or comments concerning the contents of this Privacy Policy or Personal Information can be sent to LIVIT’s Manager:

Audrey Volberg

LIVIT Health & Nutrition Counselling 214-255 Newport Drive Port Moody, BC CANADA V3H 5H1

audrey@livithealthandnutrition.ca